We can offer refunds on unopened and unused products up to 30 days after original purchase. However, the customer will be responsible for covering the return shipping cost, and the refund will not be issued until received by MISSIO Hair. Original shipping costs are non-refundable. We are happy to exchange any product that is defective or damaged. We are not able to offer refunds or exchanges on opened or used products. If you have any questions or request a refund, please email  


We will gladly replace items if the packaging is defective or damaged upon arrival. Photo evidence of damaged or defective packaging is required for approval. If you have question or request an exchange, please send us an email with pictures of damaged or defective product at


To return your product, you should ship your product to:


1608 Queen Street

Wilmington, NC 28401

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.